Return Policy

➜ ABOUT SOAP, LIP BALM, BATH BALM, and DRY FLOWERS

  1. Lip Balm, Soap, Bath Balm, and Dry Flower are excluded for our return/exchange policy, due to they are for personal uses or special care.
  2. In case the customer received the wrong reference, or the item is damaged during the shipping, please email us the item pictures and receipt at info@sunlightelements.com within 48 hours from the date you received your ordered. After 48 hours of the delivery, Sunlight Elements is not responsible for any mistakes or damages.
  3. We will be happy to mail you a new item after we received your pictures, please keep/dispose your original item without send it back to us.

 

➜ ABOUT T-SHIRT

  1. Sorry no return, but you may exchange the size once within 30 days from the date you received your order. Your item must be unused/unwashed in the same condition that you received it. It must also be in the original packaging. Please email us at info@sunlightemelemts.com for your exchange.
  2. In case the customer received the wrong reference, or the item is damaged during the shipping, please email us the item pictures and receipt at info@sunlightelements.com within 48 hours from the date you received your ordered. After 48 hours of the delivery, Sunlight Elements is not responsible for any mistakes or damages.
  3. We will be happy to mail you a new item after we received your pictures, please keep/dispose your original item without send it back to us.


➜ ABOUT HAND MADE CARD, CANDLE

    1. Sorry no return, but you may exchange once within 30 days from the date you received your order. Your item must be unused/unwritten in the same condition that you received it. It must also be in the original packaging. Please email us at info@sunlightemelemts.com for your exchange.
    2. In case the customer received the wrong reference, or the item is damaged during the shipping, please email us the item pictures and receipt at info@sunlightelements.com within 48 hours from the date you received your ordered. After 48 hours of the delivery, Sunlight Elements is not responsible for any mistakes or damages.
    3. We will be happy to mail you a new item after we received your pictures, please keep/dispose your original item without send it back to us.
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