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FAQ

We hope you find what you are looking for. Our customer service team is available Monday through Friday, 09:00am - 5:00pm. If We have not answered your question below, please feel free to contact us at info@sunlightelements.com.

DO YOU TEST ON ANIMALS?

No, absolutely not! We don't test on animals and our products will not harm the natural habitats. Our goal is to take care of animals and our world.

HOW CAN I TRACK MY ORDER?

You will receive an email confirmation that your order has been received when you place it. We will reply email with the tracking information you need to be able to see where your delivery is.

CAN I SEND MY ORDER AS A GIFT?

Yes. We offer the option to add our hand made card, or a gift box. We can even help you to write your card with your gift delivery!

 

 

ABOUT SOAP, LIP BALM, BATH BALM

CAN I RETURN/EXCHANGE?

No, sorry. Soap, lip balm, and bath balm cannot be returned or exchanged.

 

ABOUT DRY FLOWERS

CAN I RETURN/EXCHANGE?

No, sorry the flowers can not be returned, but if it’s damaged when you received it, please take a picture and email us, we will mail you a new set.

DO YOU CUSTOMIZE THE DRY FLOWERS?

Yes, we do. Please email us at info@sunlightemelemts.com for more information

HOW LONG CAN THE DRY FLOWER LAST?

If you keep the dry flowers in a dry, cool environment it can last about 3-5 years, after that the flower color will slowly turn to yellowish.

HOW DO I MAINTAIN THE DRY FLOWER?

  1. Do not water the dry flower
  2. Keep it in a dry, cool environment
  3. Use soft brushes to dust it out
  4. Be gentle when move the dry flower around, be sure not to squeeze, touch them

 

ABOUT T-SHIRT

CAN I RETURN/EXCHANGE?

Sorry no return, but you may exchange the size once within 30 days from the date you received your order. Your item must be unused/unwashed/unwritten in the same condition that you received it. It must also be in the original packaging. Please email us at info@sunlightemelemts.com for your exchange.

 

ABOUT HAND MADE CARD, CANDLE

CAN I RETURN/EXCHANGE?

Sorry no return, but you may exchange once within 30 days from the date you received your order. Your item must be unused/unwritten in the same condition that you received it. It must also be in the original packaging. Please email us at info@sunlightemelemts.com for your exchange.

 

 

Your feedback is special and critical to us as we continue improve our products, we really appreciate it!

 

 

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